Return Policy:
Please call 1-800-356-0860 extension 120 or use the Contact Us form to request an RMA (Return Merchandise Authorization). NO RETURNS ARE ACCEPTED WITHOUT PRIOR CONTACT. When returning products, please be sure to include the entire contents and your order number. Due to the nature of our products, returns are only accepted for new and un-opened products. All of the original content, and packaging must be present. Returns must be made within 15 days of purchase / receipt of goods. For goods that are proven to be damaged in transit, please also include the damaged product when returning it.
Payment Policy:
Payment must be made at the time of purchase. Blitz accepts almost all major payment methods.
Shipping Policy:
Blitz may substitute the carrier or service type of the shipping at our discretion, as long as it meets the delivery time frame.
Frequently Asked Questions
Contents of Blitz Products
Q: I would like to know if this contains any ammonia or harsh chemicals?
A: There is no ammonia, nothing harsh.
Q: I was doing a search for non-toxic cleaning cloths and your website came up. Wh
A:
We use ingredients that are non-toxic, mostly food grade quality ingredients. They have no abrasive qualities. The cloth is 100% cotton flannel. There is an ingredient that prevents the re-tarnish of gold.
Q: I am interested in the ingredients for the Gem & Jewelery Cleaner. Is Thimerosal
A: Gem and Jewelry contains no mercury, alcohol, ammonia or other harmful ingredient. It is a mild, non-toxic water based solution. It has a sudsing agent to remove makeup, and an ingredient that removes the mild tarnish from gold.
Just so I understand
Q: I am just wondering if the blitz Jewelry Cleaner Concentrate is:
A: 1. YES
2. YES
Silver & Gold Cloth
Q: Can the Silver & Gold cloths be washed?
A: No, because it washes away the treatment that is applied to the cloths?
Accounts
Q: How do you set up an account on the Blitz website?
A: During checkout while you are purchasing a Blitz product, you are asked if you would like to set up an account.
Where to purchase products
Q: Where can I purchase Blitz products?
A: Our products can be purchased from JC Penney's, Macy's, Dillard's, and Nordstrom.
Q: My wife and I live in Luxembourg, Europe.
A: Try our website: http://blitz.zoovy.com
Q: I live in Buffalo, NY and have been buying your jewelry cleaning cloths from a l
A: You can order at: http://blitz.zoovy.com
Q: Where in Atlanta, GA can I buy your foam jewelry cleaner?
A: Macy's
Types of products
Q: Does Blitz carry a product that cleans and restores costume jewelry?
A: Yes, it is called Blitz Fashion Jewelry Cleaner.
Q: I purchased some blitz cleaner from a store. It is for gold jewelry. I was won
A: Try our stock number 117. Just go to: http://blitz.zoovy.com And do a search for "117" without the quotes. Thanks.
Q: Which of your cleaners do you recommend for cleaning jewelry that is a combinati
A: This type of composite jewelry, oils, dirt, makeup and grime can best be cleaned with our 661, Fashion Jewelry Cleaner. Gold and Silver can be brightened with our standard cleaning cloth - for instance our 9617 item. Pearls are delicate, and our 671 cle
Q: I recently bought one of you machines however it did not have any instructions,
A: Which machine is it? I'll send them via email once you let me know. For some non-porous jewels, our regular cleaner is great. Try the delicate gem and jewel cleaner, or the fashion cleaner for porous items.
Q: I attended the Transworld Exhibit in Rosemont IL a few years ago and purchased
A: Since then we have broken those in to two cloths, gold care and silver care. I don’t think we'll be at the show.
Q: Does the Blitz Tarnish Eater only come in cloth form?
A: The Blitz Tarnish Eater is in cloth form but there is Brass Care Polish that comes in a squeeze bottle.
Q: How many times do I wipe the Blitz String Care Cloth over the strings?
A: One or two wipes is sufficient, and then clean with a dry clean cloth.
One assumes this is a steel guitar.
Repeat about every 2 weeks.
Cloth Care
Q: Can you wash Blitz Silver Care Mitts? How long should they last?
A: No, you can't wash them, nor do they need it. They last a very long time. You can use them almost until they are completely black.
Accidents Happen
Q: Probably not. You'd be best to consult with a professional jeweler.
A: Probably not. You'd be best to consult with a professional jeweler.
Music Care products
Q: I have been having alot of trouble finding a cleaning solution that can handle t
A: This stuff is really tough on tarnish and built of residues. Try some out, and if you're not satisfied, forward me a copy of this email and you can return it (minus shipping)!
Concentrate
Q: I would like to know if this contains any ammonia or harsh chemicals- and approx
A: The instructions are on each bottle. Some of the concentrates are 10:1 and others are 5:1. There is no ammonia, nothing harsh. The pH when diluted will be about 8.5 - 9.0.
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