Return Policy:
Please call 1-800-356-0860 extension 120 or use the Contact Us form to request an RMA (Return Merchandise Authorization). NO RETURNS ARE ACCEPTED WITHOUT PRIOR CONTACT. When returning products, please be sure to include the entire contents and your order number. Due to the nature of our products, returns are only accepted for new and un-opened products. All of the original content, and packaging must be present. Returns must be made within 15 days of purchase / receipt of goods. For goods that are proven to be damaged in transit, please also include the damaged product when returning it.
Payment Policy:
Payment must be made at the time of purchase. Blitz accepts almost all major payment methods.
Shipping Policy:
Blitz may substitute the carrier or service type of the shipping at our discretion, as long as it meets the delivery time frame.
Frequently Asked Questions
Contents of Blitz Products
Q: Other than the website, where can I purchase Blitz products?
A: Blitz products can be purchased at your local JC Penny's, Macy's, Bon Ton, and Belk.
Q: Do Blitz products contain any ammonia or harsh chemicals?
A: No, our products are completely non-toxic and contain no ammonia or harsh chemicals.
Q: Are these products safe to use around my children and pets?
A: Yes, at Blitz we use non-toxic, food grade quality ingredients, which means that our products are completely safe for use around children and pets.
Q: What should I use on my silver flatware?
A: The Blitz Silver Polish is perfect for all flatware and silver jewelry. The Sterling Silver Care Cloth is also a perfect choice for flatware cleaning needs.
Cloth Care
Q: Can the silver and gold cloths be washed?
A: No, washing the cloths would remove the cleaning treatment that is applied to them.
Q: When my Silver Care Mitts turn black, can I wash them?
A: No, washing any treated Blitz cloth will remove the needed cleaning agents. When the Blitz Silver Care Mitts turn completely black, you should replace them.
Accounts
Q: How can I set up an account on the Blitz Website?
A: This occurs during the check-out phase of your purchase. When you are finished shopping, you will click the, "In Store Checkout" link. The next page will give you the option to create an account as as, "New / Unregistered Customer". You will be prompted to enter your billing information and create a username and password.
Q: Once I have created an account, how can I sign back in?
A: Now that you have an account, click on the link marked, "My Account" at the top of your screen. You will be prompted to enter your username and password.
Where to Purchase Products
Q: Other than the website, where can I purchase Blitz products?
A: Blitz products can be purchased at your local JC Penny's, Macy's, Bon Ton, and Belk.
Custom Cloths and Liquids
Q: Can I order custom cloths and liquids online?
A: Yes, you can make online purchases of custom labels and cloth prints, however you need to speak with a customer service representative to submit artwork. 800-836-0860
Types of Products
Q: Does Blitz carry a product that cleans and restores costume jewelry?
A: Yes, Blitz Fashion Jewelry Cleaner is perfect for costume jewelry.
Q: Which cleaner can remove tarnish from silver jewelry?
A: The Blitz Silver Shine, SKU 681, will remove tarnish from silver jewelry within minutes.
